Asked most often

• Where is my order?

  Start with the order tracker. A tracking page that hasn’t updated in a day or two is usually normal — carriers scan in batches.

• I never got a tracking number.

  Check junk and spam first, then search your inbox for “Bellas”. Shipping confirmations get filtered constantly. If it genuinely isn’t there, write to us and we’ll resend it.

• Can I change my address or cancel an order?

  Only before it’s dispatched, so write to us as soon as you can. Once an order is with the carrier it’s out of our hands.

• The wrong item arrived.

  Email us three photos from different angles along with your order number and we’ll put it right.

• Refunds and returns

  The full process is on our refund policy.

• On card details

  We only ever ask for the last four digits. Never send a full card number, CVV or expiry date by email — to us or to anyone.